Shipping Policy
Shipping Policy
Effective Date: 27/09/2025
Last Updated: 27/09/2025
Website: https://www.shyamproduct.com
At Shyam Products, we are committed to ensuring that your order is delivered to you safely, securely, and on time. This Shipping Policy outlines how we handle shipping, delivery timelines, charges, and more.
Please read this policy carefully before placing your order.
- Serviceable Locations
We currently deliver across India to all major cities and towns, including both metro and non-metro areas.
Note: Some remote areas may have limited delivery options. In such cases, we may contact you for alternative arrangements or reserve the right to cancel the order with a full refund.
- Order Processing Time
- All orders are processed within 1 to 3 business days after order confirmation and payment.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume, festive season delays, or unforeseen circumstances, processing time may be extended. You will be notified via email.
- Estimated Delivery Time
Location Type | Estimated Delivery Time |
Metro Cities | 5 to 7 business days |
Tier 2 & Tier 3 Cities | 7 to 10 business days |
Remote Locations | 10 to 12 business days |
Delivery timelines are indicative and not guaranteed. Delays caused by courier companies, weather conditions, or government restrictions are beyond our control.
- Shipping Charges
- Free Shipping on orders above ₹2000
- For orders below that amount, a standard shipping fee of ₹499 will apply.
- For Cash on Delivery (COD) orders, an additional COD fee may be applicable ₹100.
Shipping charges (if any) will be clearly mentioned during checkout before you make the payment.
- Delivery Partners
We work with leading and trusted courier companies including:
- Delhivery
- Ekart Logistics
Each shipment will be assigned a tracking number and a tracking link will be shared via email once your order is dispatched.
- Tracking Your Order
Once your order is shipped, you will receive an:
- Email with the courier tracking number
- Link to track your order online through the courier’s website
If you face any issues tracking your order, feel free to contact us at shyamproduct1707@gmail.com.
- Delivery Attempts & Address Accuracy
- Couriers will make 3 delivery attempts at your provided address.
- If the address is incomplete or incorrect, the shipment may be returned to us, and reshipping charges may apply.
- Please ensure your phone number, pin code, and address are accurate and complete at the time of placing the order.
We are not responsible for non-delivery due to incorrect address details provided by the customer.
- International Shipping
Currently, we do not offer international shipping. Orders can only be delivered within India.
- Delay in Delivery
Delivery may be delayed due to:
- Courier service delays
- Weather disruptions
- Natural disasters
- Public holidays or strikes
- Government lockdowns or border closures
In such cases, we will do our best to keep you informed. However, Shyam Products is not liable for delays caused by third-party logistics partners.
- Damaged or Opened Packages
If you receive a package that appears to be:
- Tampered with
- Opened
- Damaged
- Missing items
DO NOT accept the package.
- Take clear photos or a video of the package
- Refuse delivery and inform us immediately at shyamproduct1707@gmail.com
We will investigate the issue and initiate a replacement or refund as applicable.
- Undeliverable Orders
In rare cases, an order may be marked undeliverable due to:
- Incorrect address
- Incomplete contact information
- Refusal to accept the order
- Delivery partner constraints
Such orders will be returned to us. Upon return, we will contact you and offer to reship the product (with updated address) or refund the amount minus any shipping or COD charges.
- Bulk Orders / B2B Shipping
For wholesale, dealer, or institutional orders:
- Delivery timelines may differ depending on stock availability and location.
- Bulk shipping charges will be communicated before dispatch.
- Please contact our B2B support team at shyamproduct1707@gmail.com
- Grievance & Customer Support
For any concerns related to shipping, please contact:
Shyam Products – Customer Support
📧 Email: shyamproduct1707@gmail.com
📞 Phone/WhatsApp: 91571 51182
🌐 Website: https://www.shyamproduct.com
📍 Address: Kothariya Dhebar Road,Plot No.8-9 Shed No.4,Firest Floor New Somnath Industrial Area-2 , District – Rajkot, State – Gujarat ( india) – 360 022
We respond to all queries within 24–48 hours.
- Legal Compliance
This Shipping Policy is governed by:
- The Consumer Protection Act, 2019
- The Consumer Protection (E-Commerce) Rules, 2020
- The Information Technology Act, 2000
- Applicable Indian logistics and e-commerce regulations
All disputes shall be subject to the jurisdiction of courts located in Rajkot City, India.
- Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately.
We recommend reviewing this policy periodically to stay updated.