Refund and Returns Policy

Return & Refund Policy

Effective Date: 27/09/2025
Last Updated: 27/09/2025
Website: https://www.shyamproduct.com

At Shyam Products, we take pride in the quality of our products and customer satisfaction is our top priority. We understand that sometimes, things don’t work out, and we’re here to make returns and refunds easy and fair.

This Return & Refund Policy outlines the terms under which returns, replacements, and refunds will be processed for products purchased on shyamproduct.com.

1. General Policy Guidelines

• This policy applies only to products purchased through our official website: www.shyamproduct.com.
• Returns are accepted only under the specific conditions mentioned in this policy.
• All return, replacement, and refund requests must be made within the specified return window.
• For any issues, you must contact us within 24 hours of delivery for damage, defect, or missing items.

2. Return Eligibility

A product is eligible for return or replacement only if:

✅ It is damaged, defective, or incorrect upon delivery
✅ The product is unused, unworn, and in original condition
✅ The product is in its original packaging with tags, labels, and invoice

Non-returnable items include:

❌ Products marked as “Final Sale” or “Non-returnable” on the product page
❌ Used or tampered items
❌ Jewellery items that have been worn or handled excessively
❌ Custom-built, personalized, or made-to-order items
❌ Sanitary bathware products (e.g. toilet seats, brushes, open-packed faucets)

3. Category-Specific Return Policy
4. Kitchenware

• Eligible for return/replacement within 7 days of delivery if damaged, broken, or not as described.
• Products must be unused and in original condition.

1. Bathware

• Due to hygiene and safety concerns, returns are accepted only if the product is defective, broken in transit, or incorrect.
• Return request must be made within 24 hours of delivery.

1. Tools and Parts

• Return accepted within 7 days for manufacturing defects or wrong item shipped.
• Used or installed items are not eligible for return.

1. Stylish Jewellery

• Return accepted only if:
  • The item is damaged or broken during shipping
  • Wrong item delivered
• Items must be untouched, unworn, and with all tags.
• No returns for hygiene wear (like earrings or body jewellery).

4. Return Process

1. Initiate Request
   Email us at [Insert Email] with:
   • Order ID
   • Product name
   • Reason for return
   • Clear video showing damage/defect
2. Approval
   Our team will verify the issue and approve the return if it meets eligibility criteria. You will be informed within 3 business days.
3. Pickup / Return Shipping
   • For eligible cases, we will arrange a reverse pickup at no cost (in serviceable pin codes).
   • If reverse pickup is unavailable, you will be asked to send the product back using a reliable courier, and we will reimburse reasonable shipping charges with proof.
4. Inspection
   Once the item reaches our facility, it will be inspected. This process may take 5–7 business days.
5. Replacement or Refund
   • If the returned item passes inspection, we will either ship a replacement or process a refund, as per your preference.
   • Refunds are issued within 7–10 business days to your original payment method.

5. Refund Eligibility and Mode

Refunds are processed only when:

• The product is returned and passes inspection.
• The item is unavailable for replacement.
• The order is cancelled before shipment.

Refunds will be issued via:

• Credit/Debit Card – refunded to original source
• Net Banking – to the same bank account
• UPI – to the original UPI ID
• COD Orders – bank transfer (after collecting bank details)

6. Order Cancellation

You may cancel your order before it is shipped:

• To cancel, contact us at [Insert Email] .
• Once shipped, the order cannot be cancelled. You will need to wait for delivery and then request a return (if eligible).

7. Damaged / Defective / Missing Items

You must report any damaged, defective, or missing items within 24 hours of delivery.

• Share clear  an unboxing video showing the issue.
• No action will be taken if reported after the 24-hour window.
• For jewellery or fragile items, video proof is strongly recommended.

8. Exchange Policy

• We do not offer exchanges for size, color, or preference.
• If eligible, you may return the item and place a new order.

9. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your payment provider – it may take some time before the refund is officially posted.
3. If still unresolved, contact us at shyamproduct1707@gmail.com

10. Our Rights

We reserve the right to:

• Deny returns/refunds if the returned product fails quality checks.
• Modify or cancel this Return Policy at any time without prior notice.
• Blacklist users for repeated return abuse, fraudulent claims, or misuse.

11. Legal Compliance

This policy is framed in accordance with:

• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000
• Applicable Indian laws regarding sale of goods, returns, and refunds

All disputes will be subject to the exclusive jurisdiction of courts located in only Rajkot City, India.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Shyam Products
📧 Email: shyamproduct1707@gmail.com
📞 Phone: 91571 51182
🌐 Website: https://www.shyamproduct.com
📍 Address: : Kothariya Dhebar Road,Plot No.8-9 Shed No.4,Firest Floor New Somnath Industrial Area-2 , District – Rajkot, State – Gujarat ( india) – 360 022

Office Working Time

Our customer support and business operations are available during the following hours:

🕒 Working Days: Monday to Saturday
⏰ Working Hours: 10:00 AM to 6:00 PM (IST)
📅 Closed on: Sundays and Public Holidays (as per the Indian calendar)