Privacy Policy
Privacy Policy
Effective Date: 27/09/2025
Last Updated: 27/09/2025
Shyam Product (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, or services.
By accessing or using our services, you agree to this Privacy Policy.
- Language
This Privacy Policy and all communications from Shyam Product are provided only in the English language. By using our services, you consent to receive all documents, notices, and support in English. We do not provide translations into other languages at this time.
- Introduction
At Shyam Product, we understand the importance of your personal information. This Privacy Policy outlines how we collect and handle your data responsibly and transparently. It applies to all individuals who use our services or interact with us in any way.
- Applicability
This Privacy Policy applies to:
- Visitors to our website
- Customers who purchase our products or services
- Individuals who contact us via email, phone, or any other means
It does not apply to third-party websites, services, or platforms linked to or from our website.
- What Data We Collect
We may collect the following types of data:
- Personal Information
- Full name
- Mobile number
- Email address
- Shipping and billing address
- Transaction & Order Details
- Product purchase history
- Payment method (excluding full card details)
- Invoice and billing information
- Technical Data
- IP address
- Device type, operating system, and browser
- Pages visited, time spent, and other usage information
- Communication Records
- Emails, chats, customer support messages
- Feedback, reviews, and inquiries
- Purpose of Data Collection
We use your information for the following purposes:
- To process and deliver your orders
- To provide customer support
- To communicate updates, confirmations, and offers
- To improve our website and services
- To ensure security, prevent fraud, and enforce legal obligations
- Legal Basis for Processing Data
We process your personal data under the following legal bases:
- Consent: When you explicitly agree (e.g., newsletter sign-up)
- Contractual Necessity: To fulfill our agreement (e.g., delivering an order)
- Legal Obligation: To comply with applicable laws (e.g., tax and billing laws)
- Legitimate Interests: To improve services or protect our business, without overriding your rights
- Data Sharing and Disclosure
We do not sell your personal information.
We may share your data with:
- Logistics partners (for shipping and delivery)
- Payment gateways (for secure transactions)
- Legal authorities (if required by law)
- IT and cloud service providers (for data hosting and maintenance)
All third parties are required to maintain confidentiality and data security.
- Your Rights Under Indian Law
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Withdraw consent for processing (if applicable)
- Request deletion of your personal data (subject to legal exceptions)
- Complain to the Grievance Officer if your data is misused
- Data Retention
We keep your personal information only as long as:
- It is needed for the purpose it was collected
- Required by law (e.g., for accounting or tax purposes)
- Needed to resolve disputes or enforce agreements
After this period, your data will be securely deleted or anonymized.
- Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission (SSL)
- Secure payment processing
- Access controls and staff confidentiality agreements
- Regular security audits and updates
However, no method is 100% secure, and we cannot guarantee absolute security.
- Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Understand website usage and user behavior
- Improve site performance and user experience
- Track sessions and preferences
You can choose to disable cookies through your browser settings, but some features may not work properly.
- Cross-Border Data Transfer
Some of your data may be stored or processed outside India by trusted third-party service providers. We ensure that such transfers comply with applicable data protection laws and that your data is protected by adequate security measures.
- Privacy of Children
We do not knowingly collect data from children under the age of 18 years. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.
- Grievance Officer
In accordance with the Information Technology Act, 2000 and Rules, the name and contact details of the Grievance Officer are:
Grievance Officer
Shyam Product
Email: shyamproduct1707@gmail.com
Phone: 91571 51182
Address: Kothariya Dhebar Road,Plot No.8-9 Shed No.4,Firest Floor New Somnath Industrial Area-2 , District – Rajkot, State – Gujarat ( india) – 360 022
Note :- Certainly! Here’s a professional way to include your Office Working Time section in your privacy policy or contact section for Shyam Product:
Office Working Time
Our customer support and business operations are available during the following hours:
🕒 Working Days: Monday to Saturday
⏰ Working Hours: 10:00 AM to 6:00 PM (IST)
📅 Closed on: Sundays and Public Holidays (as per the Indian calendar)
Response Time: Within 15 working days
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Major changes will be notified via email or website notice. We encourage you to review this policy regularly.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Shyam Product
Email: shyamproduct1707@gmail.com
Phone: 91571 51182
Address: Kothariya Dhebar Road,Plot No.8-9 Shed No.4,Firest Floor New Somnath Industrial Area-2 , District – Rajkot, State – Gujarat ( india) – 360 022
Office Working Time
Our customer support and business operations are available during the following hours:
🕒 Working Days: Monday to Saturday
⏰ Working Hours: 10:00 AM to 6:00 PM (IST)
📅 Closed on: Sundays and Public Holidays (as per the Indian calendar)