Help & Support
About Shyam Products
Shyam Products is a trusted online store offering high-quality kitchenware, bathware, tools & parts, and stylish jewellery. We aim to bring practical and beautiful products to every Indian home at affordable prices.
Ordering & Payments
- Browse products on our website.
- Click “Add to Cart” for items you want.
- Go to the Cart and click “Checkout”.
- Enter your delivery details and make the payment.
Yes, all our kitchenware is made from BPA-free, food-safe plastic materials, ensuring safety and durability for your kitchen needs.
We accept:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
- Wallets
- Cash on Delivery (COD) – available in selected locations
You can cancel your order before it is shipped by contacting us at shyamproduct1707@gmail.com
Once shipped, the order cannot be cancelled.
Shipping & Delivery
Yes! Free shipping is available on orders above ₹2000
For lower-value orders, a nominal shipping fee may apply, shown during checkout.
- Metro cities: 5–7 business days
- Other areas: 7–10 business days
You’ll receive tracking details once your order is shipped.
After dispatch, you’ll receive a tracking number via email. Use the link provided to track your order status.
Returns & Refunds
Returns are accepted for:
- Damaged, defective, or wrong products
- Requests made within 7 days of delivery
- Unused items in original condition & packaging
See our Return & Refund Policy for full details.
Email us at shyamproduct1707@gmail.com with:
- Order ID
- Photos/video showing the issue
Refunds are processed within 7–10 business days after the returned product is received and passes inspection.
Products & Quality
Yes! We source all products directly from trusted manufacturers. Every item goes through a quality check before shipping.
Slight variations may occur due to lighting and screen resolution, but we try to keep product images as accurate as possible.
Account & Privacy
No, you can check out as a guest.
However, creating an account allows you to:
- View order history
- Track current orders
- Save delivery addresses
- Get special offers
Yes. We follow strict security protocols and comply with Indian data protection laws. Read our Privacy Policy for more details.
Offers & Discounts
At checkout, enter your valid coupon code in the “Apply Coupon” field. If valid, the discount will reflect instantly.
No, only one coupon can be used per order.
Contact & Support
You can reach us via:
- 📧 Email: shyamproduct1707@gmail.com
- 📞 Call/WhatsApp: 91571 51182
⏰ Support Hours: 10:00 AM to 6:00 PM (IST)
🕒 Working Days: Monday to Saturday
📅 Closed on: Sundays and Public Holidays (as per the Indian calendar)
Currently, we are an online-only store. All orders are processed via www.shyamproduct.com.
Grievances & Complaints
You can raise any complaint or grievance by contacting our Grievance Officer:
Email: shyamproduct1707@gmail.com
Phone: 91571 51182
Address: : Kothariya Dhebar Road,Plot No.8-9 Shed No.4,Firest Floor New Somnath Industrial Area-2 , District – Rajkot, State – Gujarat ( india) – 360 022
All complaints are acknowledged within 72 hours and resolved within 7 days, in accordance with Indian e-commerce rules.
Bulk Orders / Business Inquiries
Yes! For B2B or bulk requirements, contact us at shyamproduct1707@gmail.com or call us directly. We offer special pricing and delivery for wholesale clients.
Slight variations may occur due to lighting and screen resolution, but we try to keep product images as accurate as possible.